Medical Tele-Interviewer Part Time

• Location: 

  United Kingdom,Exeter, Exeter

• Posted: 29/07/2009 15:03

Requirements

You must have

·The ability to build strong rapport and trust with the customer so that he/she is willing to share confidential and sensitive medical information
·Good medical knowledge so as to be able to recognise medical conditions and treatments, record them accurately and know when it is appropriate to ask further questions
·Good conversation management skills including the ability to control a call and deal with sensitive disclosures
·Basic medical training up to state-registered nurse, physiotherapist, equivalent health professional level or previous underwriting experience
·Excellent verbal communication skills
·Excellent telephone manner including to tactfully and sensitively take control of calls
·Excellent interpersonal skills
·Good listening and recall skills, including ability to comprehend complex information and summarise accurately
·Competent computer and keyboard skills
·The flexibility to work outside normal office hours and shirt work
·The willingness to undertake further training courses in conversation management, life insurance principles and the basics of underwriting
·Experience working for NHS direct or other health advisory services a significant advantage
·Training in effective telephone skills useful but not essential (in-house training would be provided)

Responsibilities

You will need to

·Schedule and contact tele-interviews to accurately gather and record risk assessment information, using scripted questions and based on agreed tele-interview standards being attained
·Achieve agreed quantity and quality targets for customers in line with business and personal objectives
·Respond to flexibility to customer needs and take responsibility for the rescheduling of calls or resolution of customer enquiries or concerns in accordance with agreed guidelines and procedures
·Comply on an ongoing basis with any legal, regulatory and industry body codes of practice
·Play a proactive part in identifying self-development needs in order to achieve personal and business goals and address these through role progression and personal development frameworks
·Support other customer experience teams in achieving agreed targets through the handling of overflow activity during peak periods according to business need

Benefits

Final salary pension scheme & death in service life cover 4 x pensionable salary for members of the scheme
·Annual bonus scheme (target 10% and a maximum bonus of 30% of salary)
·25 days holiday plus ability to buy and sell more (excluding bank holidays)
·Generous discounts on LV='s range of quality products
·Childcare voucher scheme
·Flexible benefits package



Hays Office Support and Secretarial is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.com

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