Credit Controller- Exeter

• Location: 

  United Kingdom,Exeter, Exeter

• Posted: 25/08/2009 19:07

A leading Business Consultancy firm are looking for a Credit Controller for an ongoing period, working on-site at a client in Exeter. Paying 8ph

The role will be looking to do shifts, but each Credit Controller will be expected to do 7.5 hours a day with 1 Saturday shift once a month, and subsequently there would be a week day off on that occasion. The successful candidate would report to the Credit Manager and would be responsible for the following:

- To carry out the company’s procedures in respect of Recovery and Collections within a Customer Service environment ensuring that satisfactory collection performance is achieved and losses are minimised
- To carry out all duties in a positive and enthusiastic manner delivering the best level of customer service to all internal and external customers
- To achieve individual and team targets for performance, productivity and service levels and contribute to the achievement of organisational goals

Tasks:
- Telephone contact with the customer and third parties
- Negotiating repayment arrangements and agreeing long term solutions with customers who are in arrears
-Processing administration charges to accounts in arrears following the Company’s charging procedures
- Preparing accounts for outside collection activity
- Responding to customer complaints in a polite and courteous manner
- Following collection flow-paths and ensuring appropriate follow up action is taken
- Achieving or exceeding target for collection performance, customer service, productivity, service levels and any other qualitative measures

Person Specification:

Must have 1-2 years minimum experience in telephonic queries and credit control
Must have excellent communication skills and be able to work in a team environment



Carlisle Staffing plc trading as Hewitson Walker. Hewitson Walker operates as an Employment Agency & Employment Business.

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