Customer Service Assistant

• Location: 

  Torbay, Exeter

• Posted: 13/07/2009 10:10

My clients are looking for a full time customer service assistant to join their team
MAIN DUTIES / RESPONSIBILITIES
Resolving customer queries and any complaints
Processing orders / data input
Taking small sales over the telephone (in-coming)
Liaising with Production Department regarding manufacturing issues and timescales
Liaising with Despatch Department regarding delivery schedules
Arranging couriers / postage of replacement and missing parts
Running reports as required
PERSONAL SKILLS / QUALITIES REQUIRED
Ability to assimilate technical information
Excellent verbal communication skills / telephone manner
Confidence and ability in dealing with difficult or unhappy customers
Ensuring resolution of problems
Time-management / prioritisation of workload / organisation skills
Flexibility / adaptable to different situations / tasks
EXPERIENCE / QUALIFICATIONS REQUIRED
After-sales service experience essential
Experience in busy customer focused sales environment desirable
Good working knowledge of Microsoft Office applications
Educated to at least GCSE level in English and Maths


Start Date: 13-07-2009
Duration: n/a
Reference: Exe 837
Industry Sector: Customer Service - Customer Service Advisor
Salary: £14500 to £15000 per annum

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